Conflict Management - First Method Is Competing
Leadership July 5th, 2007In my latest leadership blog I talked about five methods of handling conflict. According to Kenneth Thomas, author of “Introduction to Conflict Management,” all five methods are recommended to be used at various times, depending on the situation.
I have found this information helpful. For instance, when I was having a conflict with someone the other day, I thought through which method of the five would be best for me to use…not only did my reaction slow down, but I reacted to the conflict in a healthy, positive way. I have found this tool beneficial!
The five methods of Conflict handling are:
- Competing
- Collaborating
- Compromising
- Avoiding
- Accommodating
The first method, “Competing,” is assertive and uncooperative. You try to satisfy your own concerns at the other person’s expense. It is recommended when:
- Imposing or dictating a decision
- Arguing for a conclusion that fits your data
- Hard bargaining (making no concessions)
Benefits of “competing” are:
- Asserting your position
- Possibility of quick victory
- Self-defense
- Testing assumptions
Costs of “competing” are:
- Strained work relationships
- Suboptimal decisions
- Decreased initiative and motivation
- Possible escalation and deadlock
More information on the five methods of conflict management coming next week…
I will be conducting a seminar on this subject December 4th at the Chamber of Commerce’ Business & Education track. To purchase Kenneth W. Thomas’ book, “Introduction to Conflict Management,” order at 1-800-624-1765.
